After a letter, a complaint or a regulator’s notice
The letter names barriers. Find out which ones are real, and fix them by the date.
A demand letter gives you a list and a deadline. Within five business days, each barrier it names is checked by hand with the screen reader or keyboard it mentions, the pages it names are tested in full, and you have a fix plan with a fixed price. When the fixes ship, a retest records the date each one was closed, in a report your counsel can put in front of the other side.
What arrives
Three kinds of letter, one way to answer.
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A demand letter or lawsuit
- Lists barriers a plaintiff’s tester found, often on checkout or sign-up, with a settlement figure and a short deadline.
- Which claims hold, which don’t, and what else fails on the same pages, so counsel answers with facts and a dated fix plan.
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A customer complaint
- Someone could not finish a task with a screen reader, a keyboard or zoom, and told you, or told a disability organisation.
- The task reproduced the way they did it, fixed, and a reply that says what changed and when.
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A regulator’s letter
- Under the European Accessibility Act, authorities such as the Dutch ACM and Sweden’s PTS write to shops that fail with assistive technology, and in Germany a competitor’s Abmahnung does the same with a fee.
- A record against EN 301 549 that shows what was tested, what fails, and the plan, within the deadline the letter sets.
US web accessibility suits passed 5,000 in 2025 and are running higher in 2026; most name e-commerce sites and most defendants are small businesses. Sites with an accessibility widget are sued too: about one in four of last year’s defendants had one.
The package
Letter response package
One fixed price for the check, the fix plan and the retest. The fixes themselves are quoted after the check, from what actually holds, so you are not paying to fix claims that don’t.
- Every barrier the letter names checked by hand, up to 20: holds, doesn’t hold, or can’t be reproduced, with the evidence
- The pages it names tested fully, plus the task it turns on, such as checkout
- A ranked fix plan with hours, so the quote for fixes is a number, not a range
- A retest when the fixes ship, recorded as a dated new version of the report
- Findings as a PDF, CSV and JSON for counsel, and a conformance report by criterion
- Results within 5 business days; say the date in the letter and I plan around it
Fixed price (USD)
$995
Results within 5 business days. Retest included.
- Fixes, done for you
- $150 per hour, quoted as a fixed total from the fix plan.
- A conformance record for counsel
- $400 for one standard, from the same test.
- More than the letter names
- Further pages and tasks at the published testing prices.
How it goes
From the letter to a dated record.
- 1
Send the letter
The letter or complaint, the site, and the deadline. A conflict check first: I never work for both sides of a matter.
- 2
Each claim checked
By hand, with the assistive technology the letter mentions, on the pages it names. You get the findings and the fix plan with a fixed quote for the fixes.
- 3
Fixed, retested, dated
Fixes in your own code, or by your developers with my guidance. The retest writes a new version of the report with the date each barrier was closed.
Good to know
Not legal advice
Counsel decides how to answer the letter and whether to settle. The report gives them the facts: what fails, what was fixed, and when.
No promise about the case
A documented, dated remediation has ended cases, but no fix guarantees an outcome. What you get is the evidence and the fixes.
The letter’s list is rarely the whole list
Plaintiffs’ testers check a few pages. The retest covers what they could have found too, so the next letter has nothing to name.
Send the letter today
Attach the letter or paste its list, give me the site and the deadline, and you hear back from me, not a sales team, within one business day with a plan for the date.