A widget is installed, and a letter arrived
The widget was on. The letter came anyway. The barriers it names are in your code.
An accessibility widget changes the page in each visitor’s browser after it loads. Your theme, templates and apps stay as they were, and those are what the letter describes. Within 5 business days, each barrier it names is checked by hand with the widget running, you learn which claims hold, and you get a fix plan your own developer can follow. The fixes go into the code, so they stay whether you keep the widget or not.
US lawsuits that mention an accessibility widget, 2025
- Jan 85
- Feb 119
- Mar 132
- Apr 105
- May 119
- Jun 99
Why it didn’t stop the letter
The widget changes the page. The letter is about the code.
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It sits on top of the page
The widget’s script changes what the browser shows after the page loads. The code underneath, which the letter describes, is unchanged.
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The tester used their own tools
A letter usually describes someone using their own screen reader or keyboard, the way they use every site. They don’t open a toolbar first.
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A badge isn’t evidence
A compliance badge or the vendor’s statement doesn’t show what was tested on your pages. Counsel needs each claim checked, and the date it was fixed.
This week
Three things before the deadline.
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Find what the widget’s plan covers
Some plans include litigation support or a guarantee. Read what it covers and how to claim it before the deadline.
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Have each claim checked
By hand, with the widget running, as the letter’s tester met the site: holds, doesn’t hold, or can’t be reproduced, with the evidence for counsel.
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Fix it in the code
Each finding comes with the fix written out, so your developer or your AI coding agent can make it, or I can. A retest records the date each barrier was closed.
Letter response package
$995
Fixed price (USD). Results within 5 business days. Retest included.
The same package as any letter: up to 20 claims checked by hand, the pages it names tested in full, a fix plan with a fixed quote for the fixes, and the retest. The only difference is that the widget stays on while I test.
Good to know
Not legal advice
Counsel decides how to answer the letter, and what to ask of the widget’s vendor.
Keeping the widget is your call
The fixes are in your code, so they hold with the widget or without it. Whether it is still worth paying for is up to you.
Not a verdict on the widget
The check covers your site as it ran on the dates tested. To set what the vendor promised beside what testing found, there is a vendor review.
Send the letter and the widget’s name
Attach the letter or paste its list, and tell me the site, the widget you run and the deadline. You hear back from me, not a sales team, within one business day with a plan for the date.