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Accessibility for Shopify stores

Theme, apps, checkout. Know which one stops your customers.

A Shopify store is your theme plus every app you’ve installed, and each one adds its own code to the page. Your customers can’t tell them apart, and a complaint names your store, not the app. I test your store by hand and sort every barrier by where it comes from, so you know what to fix, what to ask a vendor for, and what to switch.

Request a store review See a sample report
An illustration: three barriers on one store page, each from a different source, so each has a different fix.

Where Shopify stores break

Four sources of barriers, four different fixes.

  • Your theme

    What breaks
    Sliders the keyboard skips, low-contrast text over images, menus and drawers that lose focus.
    What I do
    Fixed in your theme code, on a copy you preview before it goes live. Many contrast issues are a theme setting, not code.

  • Installed apps

    What breaks
    Cookie banners that trap the keyboard, review and social feeds whose popups lose focus, signup popups that can’t be closed.
    What I do
    Apps run their own code, which your theme can’t change. I find the setting that avoids the problem, or tell you what to report to the vendor, or which app to switch to.

  • Accessibility app

    What breaks
    A toolbar that changes text size and contrast for visitors who turn it on. It doesn’t change how the store works with a keyboard or screen reader.
    What I do
    Tested as your visitors get it, so you can see what it does and doesn’t cover before your next renewal.

  • Checkout

    What breaks
    Card errors and required fields that aren’t announced, and steps hard to finish at high zoom.
    What I do
    Mostly Shopify’s code: outside Shopify Plus, stores can’t change it. I test it and write up what to raise with Shopify, so you know where you stand.

The package

Shopify store review

Shopify stores are built from a few templates, so the scope is set before we start. Results within 5 business days, and the full price is credited toward a full audit if you book one afterwards.

  • Home, collection, product and cart templates, tested by hand
  • A task test from cart through checkout, with a keyboard, screen reader and zoom, and what to raise with Shopify
  • Every finding sorted: theme, app, or Shopify
  • How to fix each theme issue, written for whoever edits your theme
  • For each app: the setting, the vendor report, or an alternative
  • A fixed quote for me to make the theme fixes, if you want them done

Fixed price (USD)

$595

Save $251: $846 if you book each part separately

Theme fixes, done for you
$150 per hour, quoted as a fixed total after the review.
Retest after fixes or a theme update
$199 per cycle.
Request a store review

How fixes are made

Nothing changes on your live store until you say so.

  1. 1

    Collaborator access

    You approve a collaborator request from my Shopify Partner account. No passwords are shared, and you can remove access at any time.

  2. 2

    A copy of your theme

    Fixes go into a duplicate theme. Your live store doesn’t change while I work.

  3. 3

    You preview, you publish

    You get a preview link and the retest results. You publish when you’re happy.

Good to know

  • Not legal advice

    Questions about a demand letter or a lawsuit are for your counsel. The report gives them the evidence.

  • I don’t change app code

    Apps belong to their vendors. I change settings, write up the report for the vendor, or suggest an alternative.

  • Theme updates can undo fixes

    Updating to a new theme version replaces edited files. A retest after an update shows what needs doing again.

Send me your store’s address

Tell me your store, the apps you rely on, and anything customers have said. If something is urgent, such as a demand letter, say so and I’ll start with what it names.

Request a store review See all services